Returns
Thank you for shopping with WildBits. We want you to feel confident when ordering from our store. If you are not fully satisfied with your purchase, please review our returns information below.
30-Day Returns Policy
You have 30 calendar days from the date you receive your item to request a return.
To be eligible for a return, your item must be:
- unused and in the same condition that you received it,
- returned in the original packaging where possible,
- accompanied by your receipt, proof of purchase or order number,
- sent back with a short note explaining the reason for return.
Return address
All returns should be sent to the following address:
19 Winchat Close
West Midlands
Coventry
Binley
CV3 2FE
E-mail: office@feneriglobal.com
Call: 07895526093
Open: Pon–Pt 9:00–17:00
Refunds
Once we receive your returned item, we will inspect it and confirm that it has arrived.
After inspection, we will notify you of the outcome of your return. If your return is approved, we will process a refund to your original payment method.
The time it takes for the refund to appear in your account may vary depending on your card issuer, bank or payment provider.
Return shipping costs
Unless the item is faulty, damaged or sent in error, you will be responsible for paying your own return shipping costs.
Please note that original shipping charges are non-refundable unless otherwise required by law.
Customer-paid returns
If you are returning an unwanted item, the cost of return postage is your responsibility.
Faulty or incorrect items
If your item arrives damaged, faulty or incorrect, please contact us before returning it so we can help resolve the issue as quickly as possible.
Need help with a return?
If you need help before sending an item back, please contact us first and we will be happy to assist you.
Email: office@feneriglobal.com
Telephone: 00447895526093
Store: WildBits